Keeper change history

Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring.

Keeper reported major API errors during maintenance, attributing unexpected customer impact during an application restart to recent service health-check changes. The incident is marked resolved, but its recorded start (2026-04-01 01:40 UTC) is later than its resolution (2026-03-31 03:00 UTC), so duration is unknown.

KeeperPAM connection errors in the US Data Center caused a major incident starting 2026-03-23 17:07 UTC, lasting 4 h 37 min and resolving at 2026-03-23 21:45 UTC. Keeper implemented a fix; its postmortem identified a low-level concurrency bug in the Keeper EPM service causing request failures under high simultaneous load and instability in ECS services.

KeeperPAM customers with connections and tunnels enabled experienced sporadic errors after login in the US Data Center; vault login was unaffected. Keeper rated the incident major, starting 2026-03-16 18:25 UTC and resolving 2026-03-16 18:52 UTC (26 min). The stated cause was a communication issue with the KeeperPAM router endpoint.

Keeper reported a major outage affecting KeeperPAM cloud connections, scheduled rotations and discovery operations due to an AWS outage in US-EAST-1. It started at 2025-10-20 17:25 UTC and was resolved at 2025-10-20 20:31 UTC, lasting 3 h 5 min; Keeper cleared the alert as most AWS services were restored.

Keeper reported a major EU Authentication API incident affecting Keeper Web Vault (EU), with customers experiencing failed authentication attempts. It started at 2025-09-10 15:42 UTC and was resolved at 2025-09-10 15:49 UTC; the computed duration was 6 min. No specific cause or fix was stated.

Keeper reported a critical outage causing vault login errors affecting the Keeper Admin Console (US) and Keeper Web Vault (US), starting 2025-06-24 15:27 UTC and resolved at 2025-06-24 16:01 UTC (33 min). Large BreachWatch updates triggered database lock contention, exacerbated by a backend migration doubling parallel updates; engineering planned a preventative solution.

Keeper’s critical EU login outage affected Keeper Admin Console (EU) and Keeper Web Vault (EU), starting 2025-06-11 12:04 UTC and resolving 2025-06-11 12:46 UTC (41 min). A Device Management API bug caused high database load during device registration for accounts with large device counts; Keeper restored service through database failover and deployed a patch.

Keeper reported a critical incident involving login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US) in its US Data Center. It started at 2025-03-06 18:23 UTC and was resolved at 2025-03-06 18:25 UTC, lasting 2 min; no cause or specific fix was stated.

Keeper reported critical US-region login errors affecting Keeper Admin Console and Keeper Web Vault from 2025-02-24 04:48 UTC to 2025-02-24 05:05 UTC (16 min), recommending “work offline.” A backend API and resulting database query triggered high database load; service was resolved, with a permanent fix planned for Monday, Feb 24.

Keeper reported a major incident involving login errors in the US region, affecting Keeper Admin Console (US) and Keeper Web Vault (US). It started at 2025-02-24 03:54 UTC and was resolved at 2025-02-24 04:28 UTC, lasting 34 min; no cause or specific fix was stated.

Keeper reported a major US-region login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2025-02-10 17:30 UTC and resolved at 2025-02-10 17:49 UTC (19 min). The postmortem attributed failed new login sessions to a database lock in the primary writer instance and said the issue resolved without intervention; a backend update was planned.

Keeper reported a critical incident involving slow responses and HTTP 504 errors, listing Admin Console and Web Vault components in EU, GovCloud and US, plus the US website. It lasted from 2024-09-24 13:43 UTC to 2024-09-24 14:43 UTC (1 h 0 min); NGINX network traffic overload caused errors, and a resolution was rolled out.

Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release.

Keeper reported a major incident involving Vault API errors affecting Keeper Admin Console and Keeper Web Vault in the EU and US. It started at 2024-04-15 10:05 UTC and was resolved at 2024-04-15 10:12 UTC, lasting 7 min; Keeper said it was working with AWS to address the issue.

Keeper reported a critical login outage affecting Keeper Admin Console (US) and Keeper Web Vault (US), starting 2024-04-11 12:55 UTC and resolved at 2024-04-11 13:12 UTC (17 min). Keeper attributed it to an underlying AWS database error that triggered a successfully handled failover; root-cause investigation with AWS continued.

Keeper reported critical vault login errors affecting Keeper Admin Console (AU) and Keeper Web Vault (AU), starting 2024-02-06 02:44 UTC and resolved at 2024-02-06 02:47 UTC (computed duration: 2 min). The vendor attributed API errors to an AWS ElastiCache error in AU (Sydney); restarting the affected resource cleared the errors.

Keeper reported critical Vault login errors, starting and resolved at 2024-01-01 15:30 UTC, with a recorded duration of 0 min. Keeper stated that AWS RDS cluster instances automatically rebooted at approximately 04:27 UTC and that it was investigating with AWS; no fix was stated.

Keeper reported a critical incident affecting vault login in GovCloud (US_GOV), starting at 2023-12-19 00:03 UTC and resolved at 2023-12-19 00:14 UTC, lasting 11 min. The vendor linked login errors to a recent backend app update and restored services by reverting it in GovCloud.

Keeper reported major intermittent Duo Push issues in the US region affecting Keeper Browser Extensions and Keeper Web Vault (US), starting 2023-12-13 17:29 UTC and resolved at 2023-12-13 18:19 UTC (49 min). Hard refreshing appeared to mitigate the issue; after resolution, customers might need to reload the web vault or restart their browser.

Keeper reported a major incident affecting FIDO2 / Yubikey logins in Keeper Web Vault (US), starting 2023-11-17 17:08 UTC and resolved at 2023-11-17 17:31 UTC; the computed duration was 22 min. The engineering team was still investigating the root cause when resolution was posted.

Keeper reported critical vault login errors affecting Keeper Web Vault in AU, EU and US, starting 2023-11-06 09:15 UTC and resolved at 2023-11-06 09:24 UTC (computed duration: 8 min). The postmortem attributed the login errors to an AWS Elasticache failure related to an earlier AWS Aurora database failover.

Keeper reported a critical GovCloud vault login incident affecting Keeper Admin Console (GovCloud) and Keeper Web Vault (GovCloud). It started at 2023-10-24 16:28 UTC and was resolved at 2023-10-24 16:33 UTC, lasting 5 min; no cause or specific fix was provided.

Keeper reported critical vault login issues affecting Keeper Web Vault (US) and Keeper Admin Console (US), from 2023-09-19 17:37 UTC to 2023-09-19 17:43 UTC (6 min). Its postmortem described intermittent API errors and identified bugs in the desktop app and backend API; DevOps resolved the issue.

Keeper reported a major GovCloud Admin Console login outage affecting admins with Advanced Reporting & Alerts module (ARAM) permissions, from 2023-08-30 14:03 UTC to 2023-08-30 14:50 UTC (46 min). A subnet VPC routing change caused connectivity issues between backend services and a Redshift cluster; login was restored.

Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation.

Keeper reported a major incident affecting some GovCloud SSO logins with 403 errors, impacting the Admin Console and Web Vault. It started and was resolved at 2023-05-16 02:00 UTC; the recorded duration was 0 min. An overly aggressive WAF rule in Amazon Shield blocked requests; DevOps applied WAF rule policy changes to resolve it.