Changes / Keeper / Vault Login Errors

Keeper: Critical incident: Vault Login Errors

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Vault Login Errors
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2023-11-06 09:15 UTC
AddedResolved time#5
Before: not present
After: 2023-11-06 09:24 UTC
AddedAffected components#6
Before: not present
After: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (AU), Keeper Web Vault (EU), Keeper Web Vault (US)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating vault login errors.
AddedUpdateresolved#8
Before: not present
After: Vault login errors have been resolved.
AddedUpdatepostmortem#9
Before: not present
After: At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Vault Login Errors (this change)Major incident

All Keeper changes → · Keeper profile · Markdown · JSON