# Keeper: Critical incident: Vault Login Errors

**Summary:** Keeper reported critical vault login errors affecting Keeper Web Vault in AU, EU and US, starting 2023-11-06 09:15 UTC and resolved at 2023-11-06 09:24 UTC (computed duration: 8 min). The postmortem attributed the login errors to an AWS Elasticache failure related to an earlier AWS Aurora database failover. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-11-06 09:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z2lmfb1yr2j2](https://stspg.io/z2lmfb1yr2j2)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/67v8pv2b5kb1@7b0353608019
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Vault Login Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2023-11-06 09:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-11-06 09:24 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (AU), Keeper Web Vault (EU), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2023-11-06 09:15 UTC

```diff
+ We are currently investigating vault login errors.
```

**8. Added: Update** (resolved) · 2023-11-06 09:24 UTC

```diff
+ Vault login errors have been resolved.
```

**9. Added: Update** (postmortem) · 2023-11-06 10:06 UTC

```diff
+ At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-11-06 09:15 UTC | Critical incident: Vault Login Errors (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5bbbb80ac6a70a · Markdown: https://rewindex.com/change/i5bbbb80ac6a70a.md · JSON: https://rewindex.com/api/v1/changes/i5bbbb80ac6a70a · Generated 2026-10-18T02:28:14.968Z