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Keeper: Vault Login Errors

Impact: criticalStatus: postmortemStarted Resolved (9 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Keeper reported critical vault login errors affecting Keeper Web Vault in AU, EU and US, starting 2023-11-06 09:15 UTC and resolved at 2023-11-06 09:24 UTC (computed duration: 8 min). The postmortem attributed the login errors to an AWS Elasticache failure related to an earlier AWS Aurora database failover.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)Keeper Web Vault (AU)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)Keeper Web Vault (EU)

Timeline of updates

  1. investigating

    We are currently investigating vault login errors.

  2. resolved

    Vault login errors have been resolved.

  3. postmortem

    At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON