# Keeper: Vault Login Errors

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2023-11-06 09:15 UTC · Resolved: 2023-11-06 09:24 UTC · Duration: 9 min
- Updates: 3 · Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Web Vault (AU), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
- [Vendor status page: https://stspg.io/z2lmfb1yr2j2](https://stspg.io/z2lmfb1yr2j2)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported critical vault login errors affecting Keeper Web Vault in AU, EU and US, starting 2023-11-06 09:15 UTC and resolved at 2023-11-06 09:24 UTC (computed duration: 8 min). The postmortem attributed the login errors to an AWS Elasticache failure related to an earlier AWS Aurora database failover. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-11-06 09:15 UTC: We are currently investigating vault login errors.
- **resolved** 2023-11-06 09:24 UTC: Vault login errors have been resolved.
- **postmortem** 2023-11-06 10:06 UTC: At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.

## Rewindex changes for this incident

- 2023-11-06 09:15 UTC: [Critical incident: Vault Login Errors](https://rewindex.com/change/i5bbbb80ac6a70a.md)


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Canonical: https://rewindex.com/company/keeper/incidents/67v8pv2b5kb1 · Markdown: https://rewindex.com/company/keeper/incidents/67v8pv2b5kb1.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/67v8pv2b5kb1 · Generated 2026-10-18T10:33:29.246Z