# Keeper: Major incident: Okta SSO Logins

**Summary:** Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-05-17 20:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k3w2yss2804s](https://stspg.io/k3w2yss2804s)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/792r17xljfs7@b5e69fa7a4ce
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Okta SSO Logins
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-17 20:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-17 20:36 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
```

**7. Added: Update** (identified) · 2024-05-17 20:25 UTC

```diff
+ We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.
```

**8. Added: Update** (resolved) · 2024-05-17 20:36 UTC

```diff
+ The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-17 20:25 UTC | Major incident: Okta SSO Logins (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ibefa1b147bcdb2 · Markdown: https://rewindex.com/change/ibefa1b147bcdb2.md · JSON: https://rewindex.com/api/v1/changes/ibefa1b147bcdb2 · Generated 2026-10-18T01:29:29.010Z