Keeper: Okta SSO Logins

Impact: majorStatus: resolvedStarted 2024-05-17 20:25 UTCResolved 2024-05-17 20:36 UTC (11 min)2 updatesSource: stspg.io

Summary

Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

identified2024-05-17 20:25 UTC
We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.
resolved2024-05-17 20:36 UTC
The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.

Rewindex changes for this incident

Major incident: Okta SSO Logins 2024-05-17 20:25 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON