# Keeper: Okta SSO Logins

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-17 20:25 UTC · Resolved: 2024-05-17 20:36 UTC · Duration: 11 min
- Updates: 2 · Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/k3w2yss2804s](https://stspg.io/k3w2yss2804s)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a major incident affecting some Okta SSO logins to Keeper Web Vault (US), from 2024-05-17 20:25 UTC to 2024-05-17 20:36 UTC (11 min). A backend software update caused login errors; DevOps reverted the change, resolving the incident, with a bug fix planned for a follow-up release. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-05-17 20:25 UTC: We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.
- **resolved** 2024-05-17 20:36 UTC: The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.

## Rewindex changes for this incident

- 2024-05-17 20:25 UTC: [Major incident: Okta SSO Logins](https://rewindex.com/change/ibefa1b147bcdb2.md)


---
Canonical: https://rewindex.com/company/keeper/incidents/792r17xljfs7 · Markdown: https://rewindex.com/company/keeper/incidents/792r17xljfs7.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/792r17xljfs7 · Generated 2026-10-18T12:34:58.756Z