Changes / Sigma Computing / Users Unable To Contact Live Chat Support
Sigma Computing: Major incident: Users Unable To Contact Live Chat Support
Summary
Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users Unable To Contact Live Chat Support
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-05-29 15:17 UTC
Before: not present
After: 2024-05-29 17:23 UTC
Before: not present
After: Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
Before: not present
After: Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
Before: not present
After: Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users Unable To Contact Live Chat Support (this change) Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue. | Major incident |
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