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Sigma Computing: Users Unable To Contact Live Chat Support
Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
- monitoring
Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
- resolved
Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.
Rewindex changes for this incident
- Major incident: Users Unable To Contact Live Chat Support 2024-05-29 15:17 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON