# Sigma Computing: Users Unable To Contact Live Chat Support

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-29 15:17 UTC · Resolved: 2024-05-29 17:23 UTC · Duration: 2.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/vjv6smckj89x](https://stspg.io/vjv6smckj89x)
- [Company: Sigma Computing](https://rewindex.com/company/sigma-computing.md)

## Summary

Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-05-29 15:17 UTC: Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
- **monitoring** 2024-05-29 16:24 UTC: Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
- **resolved** 2024-05-29 17:23 UTC: Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.

## Rewindex changes for this incident

- 2024-05-29 15:17 UTC: [Major incident: Users Unable To Contact Live Chat Support](https://rewindex.com/change/i26589aee59ef35.md)


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Canonical: https://rewindex.com/company/sigma-computing/incidents/j2m8sm2shm03 · Markdown: https://rewindex.com/company/sigma-computing/incidents/j2m8sm2shm03.md · JSON: https://rewindex.com/api/v1/companies/sigma-computing/incidents/j2m8sm2shm03 · Generated 2026-10-18T11:26:02.662Z