# Sigma Computing: Major incident: Users Unable To Contact Live Chat Support

**Summary:** Sigma Computing’s major live chat outage prevented users from contacting support through the Sigma application from 2024-05-29 15:17 UTC to 2024-05-29 17:23 UTC, lasting 2 h 6 min. Sigma directed customers to support@sigmacomputing.com during the outage and reported that its third-party chat service resolved the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-05-29 15:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vjv6smckj89x](https://stspg.io/vjv6smckj89x)
- [Company: Sigma Computing](https://rewindex.com/company/sigma-computing.md)
- Versions: before (none: first archived) → after incident\_version:77/j2m8sm2shm03@4237de0d97c7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users Unable To Contact Live Chat Support
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-29 15:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-29 17:23 UTC
```

**6. Added: Update** (investigating) · 2024-05-29 15:17 UTC

```diff
+ Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
```

**7. Added: Update** (monitoring) · 2024-05-29 16:24 UTC

```diff
+ Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.
```

**8. Added: Update** (resolved) · 2024-05-29 17:23 UTC

```diff
+ Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-29 15:17 UTC | Major incident: Users Unable To Contact Live Chat Support (this change) | outage |

All Sigma Computing changes: [timeline](https://rewindex.com/company/sigma-computing/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i26589aee59ef35 · Markdown: https://rewindex.com/change/i26589aee59ef35.md · JSON: https://rewindex.com/api/v1/changes/i26589aee59ef35 · Generated 2026-10-18T03:22:18.945Z