Changes / Grain / Issues with Meet calls
Grain: Major incident: Issues with Meet calls
Summary
Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues with Meet calls
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After: major
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After: resolved
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After: 2024-05-21 15:44 UTC
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After: 2024-06-07 18:18 UTC
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After: Grain Recorder
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After: We've received multiple reports of Meet recordings failing to capture video and speaker change events. We are investigating the issue.
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After: The root cause of the issue is still be actively investigated.
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After: A fix has been deployed and we are continuing to monitor for further issues. More details about the issue are forthcoming.
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After: We have not seen further reports of this issue since the fix was deployed.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues with Meet calls (this change) Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h. | Major incident |