# Grain: Major incident: Issues with Meet calls

**Summary:** Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-05-21 15:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/89phrjdp9x0w](https://stspg.io/89phrjdp9x0w)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/mzwj8pdcks3t@8338de3f1be1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Meet calls
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-21 15:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-07 18:18 UTC
```

**6. Added: Affected components**

```diff
+ Grain Recorder
```

**7. Added: Update** (investigating) · 2024-05-21 15:44 UTC

```diff
+ We've received multiple reports of Meet recordings failing to capture video and speaker change events. We are investigating the issue.
```

**8. Added: Update** (investigating) · 2024-05-21 19:32 UTC

```diff
+ The root cause of the issue is still be actively investigated.
```

**9. Added: Update** (monitoring) · 2024-05-22 00:30 UTC

```diff
+ A fix has been deployed and we are continuing to monitor for further issues. More details about the issue are forthcoming.
```

**10. Added: Update** (resolved) · 2024-06-07 18:18 UTC

```diff
+ We have not seen further reports of this issue since the fix was deployed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-21 15:44 UTC | Major incident: Issues with Meet calls (this change) | outage |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifb8d48f5cc7c39 · Markdown: https://rewindex.com/change/ifb8d48f5cc7c39.md · JSON: https://rewindex.com/api/v1/changes/ifb8d48f5cc7c39 · Generated 2026-10-18T03:55:54.859Z