Changes / RudderStack / Data Ingestion affected for starter and growth users in EU region for 11 min

RudderStack: Major incident: Data Ingestion affected for starter and growth users in EU region for 11 min

Summary

RudderStack reported a major Data Ingestion outage affecting starter and growth users in the EU region, starting at 2024-05-22 12:00 UTC and resolved at 2024-05-22 12:51 UTC. The computed incident duration was 50 min; the vendor provided no cause or fix details.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 94%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Data Ingestion affected for starter and growth users in EU region for 11 min
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-05-22 12:00 UTC
AddedResolved time#5
Before: not present
After: 2024-05-22 12:51 UTC
AddedAffected components#6
Before: not present
After: Data Ingestion - Data Ingestion (EU), Data Ingestion (EU)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Data Ingestion affected for starter and growth users in EU region for 11 min (this change)
RudderStack reported a major Data Ingestion outage affecting starter and growth users in the EU region, starting at 2024-05-22 12:00 UTC and resolved at 2024-05-22 12:51 UTC. The computed incident duration was 50 min; the vendor provided no cause or fix details.
Major incident

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