# RudderStack: Major incident: Data Ingestion affected for starter and growth users in EU region for 11 min

**Summary:** RudderStack reported a major Data Ingestion outage affecting starter and growth users in the EU region, starting at 2024-05-22 12:00 UTC and resolved at 2024-05-22 12:51 UTC. The computed incident duration was 50 min; the vendor provided no cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-05-22 12:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x5k7fp25dg7b](https://stspg.io/x5k7fp25dg7b)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/z7lf24vfwxs9@aa8ec9ee0d85
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Ingestion affected for starter and growth users in EU region for 11 min
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-22 12:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-22 12:51 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (EU), Data Ingestion (EU)
```

**7. Added: Update** (investigating) · 2024-05-22 12:00 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2024-05-22 12:50 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2024-05-22 12:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-22 12:00 UTC | Major incident: Data Ingestion affected for starter and growth users in EU region for 11 min (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5d9a323eed6b3b · Markdown: https://rewindex.com/change/i5d9a323eed6b3b.md · JSON: https://rewindex.com/api/v1/changes/i5d9a323eed6b3b · Generated 2026-10-18T02:55:34.814Z