Changes / Typeform / Typeform Platform unavailable
Typeform: Critical incident: Typeform Platform unavailable
Summary
Typeform reported a critical platform outage affecting administration, opening forms and submitting responses, starting 2024-03-24 09:51 UTC and resolved at 2024-03-24 11:17 UTC (1 h 25 min). An admin-platform fix was applied first, followed by a fix across all services; the root cause was identified but not disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Typeform Platform unavailable
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-03-24 09:51 UTC
Before: not present
After: 2024-03-24 11:17 UTC
Before: not present
After: Account Settings, Admin - Account Settings, Admin - Subscription, Back-End, Blog, Builder / Create UI - Email Follow-ups, Builder / Create UI - Form creation, Builder / Create UI - Media, Builder / Create UI - Publish form, Connect/Integrations - Integrations, Connect/Integrations - Webhooks, Create API, Developer Platform - Create API, Developer Platform - Developer Portal, Developer Platform - Responses API, Developer Platform - Webhooks API, Developer Portal, Email Follow-ups, Embeds, Form creation, Forms / Renderer - Media, Forms / Renderer - Open/Load forms, Forms / Renderer - Submit responses, Form templates, Insights, Integrations, Log-in/Applications (OAuth), Media, Open/Load forms, Pricing page, Public Pages - Blog, Public Pages - Pricing page, Public Pages - Public Template Gallery, Public Pages - www.typeform.com, Public Template Gallery, Publish form, Responses, Responses API, Results - Insights, Results - Responses, Results - Summary, Share link, Share Panel - Embeds, Share Panel - Share link, Submit responses, Subscription, Summary, Webhooks, Webhooks API, Workspaces, Teams & Templates - Form templates, Workspaces, Teams & Templates - Log-in/Applications (OAuth), www.typeform.com
Before: not present
After: We have identified an incident impacting our platform. We are working on resolution with high priority.
Next update in ~30 minutes or as soon as it's available.
REF: INFRA-6404
Before: not present
After: We continue working on resolving the incident impacting our platform. As of now, we have identified the root cause for this incident and are working on a fix.
Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
Before: not present
After: We continue working on resolving the incident impacting our platform. As of now, we have applied a fix for the admin platform and are monitoring it.
We continue to work on a fix for opening and submitting forms.
Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
REF: INFRA-6404
Before: not present
After: We're glad to inform you that a fix has been applied and are seeing improvements across all services. We are monitoring for additional impact.
We'll share another update in ~30 minutes or as soon as it's available.
REF: INFRA-6404
Before: not present
After: We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.
Thanks for your understanding & sorry for any inconvenience this has caused.
REF: INFRA-6404
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Typeform Platform unavailable (this change) Typeform reported a critical platform outage affecting administration, opening forms and submitting responses, starting 2024-03-24 09:51 UTC and resolved at 2024-03-24 11:17 UTC (1 h 25 min). An admin-platform fix was applied first, followed by a fix across all services; the root cause was identified but not disclosed. | Major incident |