# Typeform: Critical incident: Typeform Platform unavailable

**Summary:** Typeform reported a critical platform outage affecting administration, opening forms and submitting responses, starting 2024-03-24 09:51 UTC and resolved at 2024-03-24 11:17 UTC (1 h 25 min). An admin-platform fix was applied first, followed by a fix across all services; the root cause was identified but not disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-03-24 09:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xr89m3k9x9qc](https://stspg.io/xr89m3k9x9qc)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/w1l2vwk56jk2@a8e2cd8f1051
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Platform unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-24 09:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-24 11:17 UTC
```

**6. Added: Affected components**

```diff
+ Account Settings, Admin - Account Settings, Admin - Subscription, Back-End, Blog, Builder / Create UI - Email Follow-ups, Builder / Create UI - Form creation, Builder / Create UI - Media, Builder / Create UI - Publish form, Connect/Integrations - Integrations, Connect/Integrations - Webhooks, Create API, Developer Platform - Create API, Developer Platform - Developer Portal, Developer Platform - Responses API, Developer Platform - Webhooks API, Developer Portal, Email Follow-ups, Embeds, Form creation, Forms / Renderer - Media, Forms / Renderer - Open/Load forms, Forms / Renderer - Submit responses, Form templates, Insights, Integrations, Log-in/Applications (OAuth), Media, Open/Load forms, Pricing page, Public Pages - Blog, Public Pages - Pricing page, Public Pages - Public Template Gallery, Public Pages - www.typeform.com, Public Template Gallery, Publish form, Responses, Responses API, Results - Insights, Results - Responses, Results - Summary, Share link, Share Panel - Embeds, Share Panel - Share link, Submit responses, Subscription, Summary, Webhooks, Webhooks API, Workspaces, Teams & Templates - Form templates, Workspaces, Teams & Templates - Log-in/Applications (OAuth), www.typeform.com
```

**7. Added: Update** (identified) · 2024-03-24 09:21 UTC

```diff
+ We have identified  an incident impacting our platform. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: INFRA-6404
```

**8. Added: Update** (identified) · 2024-03-24 09:51 UTC

```diff
+ We continue working on resolving the incident impacting our platform. As of now, we have identified the root cause for this incident and are working on a fix. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (identified) · 2024-03-24 10:32 UTC

```diff
+ We continue working on resolving the incident impacting our platform. As of now, we have applied a fix for the admin platform and are monitoring it.  We continue to work on a fix for opening and submitting forms. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available. REF: INFRA-6404
```

**10. Added: Update** (monitoring) · 2024-03-24 10:52 UTC

```diff
+ We're glad to inform you that a fix has been applied and are seeing improvements across all services. We are monitoring for additional impact.  We'll share another update in ~30 minutes or as soon as it's available. REF: INFRA-6404
```

**11. Added: Update** (resolved) · 2024-03-24 11:17 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused. REF: INFRA-6404
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-24 09:51 UTC | Critical incident: Typeform Platform unavailable (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iccbaa977bc3e78 · Markdown: https://rewindex.com/change/iccbaa977bc3e78.md · JSON: https://rewindex.com/api/v1/changes/iccbaa977bc3e78 · Generated 2026-10-18T03:33:56.889Z