Changes / JFrog / JFrog Cloud Platform Unavailable For Some Customers on AWS US East

JFrog: Major incident: JFrog Cloud Platform Unavailable For Some Customers on AWS US East

Summary

JFrog reported a major outage affecting some customers on AWS US East, with Artifactory, Distribution, Mission Control, Pipelines and Xray listed as affected. It started at 2024-03-28 16:38 UTC and was resolved at 2024-03-28 21:54 UTC, lasting 5 h 16 min; JFrog reported implementing a fix and confirmed all services operational.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog Cloud Platform Unavailable For Some Customers on AWS US East
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-03-28 16:38 UTC
AddedResolved time#5
Before: not present
After: 2024-03-28 21:54 UTC
AddedAffected components#6
Before: not present
After: Artifactory, Distribution, Pipelines, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Mission Control, US - East1 (N. Virginia) - AWS - Pipelines, US - East1 (N. Virginia) - AWS - Xray
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateresolved#9
Before: not present
After: All services operational

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: JFrog Cloud Platform Unavailable For Some Customers on AWS US East (this change)
JFrog reported a major outage affecting some customers on AWS US East, with Artifactory, Distribution, Mission Control, Pipelines and Xray listed as affected. It started at 2024-03-28 16:38 UTC and was resolved at 2024-03-28 21:54 UTC, lasting 5 h 16 min; JFrog reported implementing a fix and confirmed all services operational.
Major incident

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