# JFrog: Major incident: JFrog Cloud Platform Unavailable For Some Customers on AWS US East

**Summary:** JFrog reported a major outage affecting some customers on AWS US East, with Artifactory, Distribution, Mission Control, Pipelines and Xray listed as affected. It started at 2024-03-28 16:38 UTC and was resolved at 2024-03-28 21:54 UTC, lasting 5 h 16 min; JFrog reported implementing a fix and confirmed all services operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-03-28 16:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xrr1gchxq3jt](https://stspg.io/xrr1gchxq3jt)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/qbxqkxs6k9ry@399e5d5ecf12
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform Unavailable For Some Customers on AWS US East
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-28 16:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-28 21:54 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Pipelines, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Mission Control, US - East1 (N. Virginia) - AWS - Pipelines, US - East1 (N. Virginia) - AWS - Xray
```

**7. Added: Update** (investigating) · 2024-03-28 16:38 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2024-03-28 16:38 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2024-03-28 21:54 UTC

```diff
+ All services operational
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-28 16:38 UTC | Major incident: JFrog Cloud Platform Unavailable For Some Customers on AWS US East (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9e84996a31be5c · Markdown: https://rewindex.com/change/i9e84996a31be5c.md · JSON: https://rewindex.com/api/v1/changes/i9e84996a31be5c · Generated 2026-10-18T02:55:40.138Z