Changes / Census / Syncs not running

Census: Critical incident: Syncs not running

Summary

Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Syncs not running
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-04-09 23:32 UTC
AddedResolved time#5
Before: not present
After: 2024-04-10 02:41 UTC
AddedAffected components#6
Before: not present
After: Sync Engine
AddedUpdateinvestigating#7
Before: not present
After: We are investigating the issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we're monitoring for further impact.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Syncs not running (this change)
Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring.
Major incident

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