Census: Syncs not running

Impact: criticalStatus: resolvedStarted 2024-04-09 23:32 UTCResolved 2024-04-10 02:41 UTC (3.1 h)3 updatesSource: stspg.io

Summary

Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync Engine

Timeline of updates

investigating2024-04-09 23:32 UTC
We are investigating the issue.
monitoring2024-04-09 23:50 UTC
A fix has been implemented and we're monitoring for further impact.
resolved2024-04-10 02:41 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Syncs not running 2024-04-09 23:32 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON