# Census: Syncs not running

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-09 23:32 UTC · Resolved: 2024-04-10 02:41 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Sync Engine
- [Vendor status page: https://stspg.io/gh0ydl6c6vpy](https://stspg.io/gh0ydl6c6vpy)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-09 23:32 UTC: We are investigating the issue.
- **monitoring** 2024-04-09 23:50 UTC: A fix has been implemented and we're monitoring for further impact.
- **resolved** 2024-04-10 02:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-04-09 23:32 UTC: [Critical incident: Syncs not running](https://rewindex.com/change/i48f6d2ce5c3b35.md)


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Canonical: https://rewindex.com/company/census/incidents/pkfsfh7gy4z2 · Markdown: https://rewindex.com/company/census/incidents/pkfsfh7gy4z2.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/pkfsfh7gy4z2 · Generated 2026-10-18T11:44:24.010Z