# Census: Critical incident: Syncs not running

**Summary:** Census reported a critical Sync Engine outage in which syncs were not running, starting at 2024-04-09 23:32 UTC and lasting 3 h 9 min until resolution at 2024-04-10 02:41 UTC. A fix was implemented by 04-09 23:50 UTC, followed by monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-09 23:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gh0ydl6c6vpy](https://stspg.io/gh0ydl6c6vpy)
- [Company: Census](https://rewindex.com/company/census.md)
- Versions: before (none: first archived) → after incident\_version:136/pkfsfh7gy4z2@e14e21226805
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Syncs not running
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-09 23:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-10 02:41 UTC
```

**6. Added: Affected components**

```diff
+ Sync Engine
```

**7. Added: Update** (investigating) · 2024-04-09 23:32 UTC

```diff
+ We are investigating the issue.
```

**8. Added: Update** (monitoring) · 2024-04-09 23:50 UTC

```diff
+ A fix has been implemented and we're monitoring for further impact.
```

**9. Added: Update** (resolved) · 2024-04-10 02:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-09 23:32 UTC | Critical incident: Syncs not running (this change) | outage |

All Census changes: [timeline](https://rewindex.com/company/census/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i48f6d2ce5c3b35 · Markdown: https://rewindex.com/change/i48f6d2ce5c3b35.md · JSON: https://rewindex.com/api/v1/changes/i48f6d2ce5c3b35 · Generated 2026-10-18T02:55:42.082Z