Changes / Airtable / Some users unable to connect to Airtable
Airtable: Major incident: Some users unable to connect to Airtable
Summary
Airtable reported a major outage preventing some users from connecting and leaving some bases unavailable; Automations also stopped running. It started at 2024-03-21 16:42 UTC and was resolved at 2024-03-22 00:27 UTC, lasting 7 h 44 min. Airtable implemented mitigations and fixes, fully re-enabled Automations, and confirmed services were functioning normally.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users unable to connect to Airtable
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After: major
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After: resolved
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After: 2024-03-21 16:42 UTC
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After: 2024-03-22 00:27 UTC
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After: Airtable Service
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After: We are currently investigating this issue. We apologize for the inconvenience.
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After: We have implemented mitigations leading to partial recovery and are continuing to work to fully stabilize the system.
At this time, Automations are not running.
We apologize for the inconvenience.
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After: We are re-enabling Automations at this time.
We have implemented a fix that has caused most bases to recover. Some bases are still unavailable and we are actively working on getting these bases stable as well.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Automations are now fully re-enabled.
We apologize for the inconvenience this incident has caused.
Before: not present
After: We have resolved this incident, and Airtable’s services are functioning normally. We’re sorry for the inconvenience to our customers’ operations.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users unable to connect to Airtable (this change) Airtable reported a major outage preventing some users from connecting and leaving some bases unavailable; Automations also stopped running. It started at 2024-03-21 16:42 UTC and was resolved at 2024-03-22 00:27 UTC, lasting 7 h 44 min. Airtable implemented mitigations and fixes, fully re-enabled Automations, and confirmed services were functioning normally. | Major incident |