# Airtable: Major incident: Some users unable to connect to Airtable

**Summary:** Airtable reported a major outage preventing some users from connecting and leaving some bases unavailable; Automations also stopped running. It started at 2024-03-21 16:42 UTC and was resolved at 2024-03-22 00:27 UTC, lasting 7 h 44 min. Airtable implemented mitigations and fixes, fully re-enabled Automations, and confirmed services were functioning normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-03-21 16:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x4f9vm6r9y5b](https://stspg.io/x4f9vm6r9y5b)
- [Company: Airtable](https://rewindex.com/company/airtable.md)
- Versions: before (none: first archived) → after incident\_version:89/tmhz7lqvvd87@897d0d56019c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users unable to connect to Airtable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-21 16:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-22 00:27 UTC
```

**6. Added: Affected components**

```diff
+ Airtable Service
```

**7. Added: Update** (investigating) · 2024-03-21 16:42 UTC

```diff
+ We are currently investigating this issue. We apologize for the inconvenience.
```

**8. Added: Update** (investigating) · 2024-03-21 17:27 UTC

```diff
+ We have implemented mitigations leading to partial recovery and are continuing to work to fully stabilize the system.  At this time, Automations are not running. We apologize for the inconvenience.
```

**9. Added: Update** (investigating) · 2024-03-21 18:39 UTC

```diff
+ We are re-enabling Automations at this time. We have implemented a fix that has caused most bases to recover. Some bases are still unavailable and we are actively working on getting these bases stable as well.
```

**10. Added: Update** (monitoring) · 2024-03-21 19:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results. Automations are now fully re-enabled. We apologize for the inconvenience this incident has caused.
```

**11. Added: Update** (resolved) · 2024-03-22 00:27 UTC

```diff
+ We have resolved this incident, and Airtable’s services are functioning normally. We’re sorry for the inconvenience to our customers’ operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-21 16:42 UTC | Major incident: Some users unable to connect to Airtable (this change) | outage |

All Airtable changes: [timeline](https://rewindex.com/company/airtable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icaa5123837530a · Markdown: https://rewindex.com/change/icaa5123837530a.md · JSON: https://rewindex.com/api/v1/changes/icaa5123837530a · Generated 2026-10-18T03:33:58.217Z