ChangesTwingateLogins with Github Not Working
Twingate: Major incident: Logins with Github Not Working
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Twingate removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Logins with Github Not Working
Before: not present
After: major
Before: not present
After: postmortem
Before: not present
After: 2024-04-30 18:03 UTC
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After: 2024-04-30 18:38 UTC
Before: not present
After: Authentication - Enterprise, Control Plane - Authentication
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: A software rollout has broken the logins with Github. We are working on rolling out a hotfix.
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After: We have successfully rollout the HotFix for the issue with Github logins.
Before: not present
After: **Components impacted**
Control Plane: Authentication
**Summary**
On April 30, 2024, between 15:44 and 18:38 UTC, users were unable to login to Twingate through GitHub. The Twingate Engineering team investigated the issue upon receiving support communications and found that logins with other identity providers were functioning normally, but GitHub logins were not working as expected.
The problem was traced back to a software rollout that had inadvertently impacted GitHub logins. Engineering was able to create a fix and roll it out at 18:38 UTC, which restored the GitHub logins to its normal functionality.
The team is investigating better ways to identify and prevent these types of issues from reaching production and address them as quickly as possible if they ever arise again.
**Root cause**
A recent package upgrade introduced a bug that impacted Twingate logins via GitHub.
**Corrective actions**
Short-term:
* Increase our testing coverage to allow early detection of login issues for all supported identity providers in all environments. This will aid in early detection when software is deployed to lower, non-production environments.
* Improve alerting for login issues.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Tuesday, April 30, 2024
1 incident change
- MajorMajor incident
Logins with Github Not Workingthis change