What vendors changed

UUnbounceNewly Added Domains Stuck in "Configuring" State

Unbounce reported a major outage starting 2025-07-21 23:29 UTC: newly added custom domains were stuck in “Configuring,” while existing domains were unaffected. Unbounce attributed the issue to a Let's Encrypt outage affecting new SSL certificates; it was resolved at 2025-07-22 11:51 UTC after 12 h 22 min.

DDrataAIQA Processing

Drata reported a major AIQA outage starting 2025-07-21 19:41 UTC: an outage at its AI document processing provider caused AIQA runs to fail. It was resolved at 2025-07-21 20:17 UTC after 36 min, and Drata said it implemented a safety measure against similar regressions.

TTeleportTeleport Cloud Signups - Failure to create new Cloud tenant

PrismaPrisma ORM engine binary download issues causing Accelerate and Prisma Postgres errors

HHeapSession Replays Not Loading

Heap’s Session Replay experienced a critical outage preventing replays from loading, starting at 2025-07-18 17:11 UTC and lasting 1 h 59 min until resolution at 2025-07-18 19:10 UTC. Heap deployed a fix at 18:58 UTC and confirmed all session replays were loading and functioning as expected.

SStatsig5xx Spike for Client SDK Initialization

Statsig reported a major 5xx spike affecting Client SDK Initialization and Config Delivery API - US East 1, starting at 2025-07-18 15:10 UTC and resolved at 2025-07-18 15:21 UTC (11 min). Statsig shifted traffic to restore service and identified a GCP outage as the root cause.

HHexCode cells displaying HTML not rendering

Hex reported a major incident on the Main site: code cells displaying HTML were not rendering. It started at 2025-07-18 12:40 UTC and was resolved at 2025-07-18 13:57 UTC, lasting 1 h 16 min. A fix was implemented at 13:26 UTC.

DDNSimpleEmail forwarding issues

SSvix[resolved] delayed delivery for some throttled messages (when endpoint throttling is configured) - normal delivery unaffected.

BBrazeLink-shortening issue impacting all regions

Braze reported a major link-shortening outage across all regions starting 2025-07-17 20:22 UTC, delaying SMS and WhatsApp messages with shortened or tracked URLs and causing HTTP 500 errors on clicks. Service was restored and the message backlog cleared; the incident was resolved at 2025-07-17 21:12 UTC after 50 min.

AActiveCampaignActiveCampaign platform unavailable for Accounts

ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected.

TypeformTypeform Renderer - Degraded - Intermittent Upstream Error

Typeform reported major intermittent upstream errors affecting live forms, including opening/loading forms and submitting responses. The incident started at 2025-07-17 15:55 UTC and was resolved at 2025-07-17 16:15 UTC, lasting 19 min. Typeform implemented a fix but did not state a cause.

FFullStoryMobile asset upload outage in EU

FullStory reported a major EU Native Mobile asset upload outage starting 2025-07-17 09:08 UTC, resolved at 2025-07-17 09:58 UTC (49 min). Its postmortem attributes 50-70% asset management request failures to routing issues caused by an upload-service update; EU-targeted native mobile builds likely failed. FullStory rolled back the change and implemented a fix.

AActiveCampaignSeveral Features Degraded

ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause.

MixpanelErrors Loading Mixpanel.com

Mixpanel.com experienced loading errors affecting Application Availability in EU, IN and US, with vendor-rated major impact. The incident started at 2025-07-16 17:43 UTC and was resolved at 2025-07-16 18:21 UTC, lasting 38 min; Mixpanel implemented a fix but did not state a cause.

LLeverLever host job sites failing to load/taking a long time to load.

Lever-hosted job sites failed to load or loaded slowly in a major incident affecting Career Site and Global Data Center - LeverTRM - Career Site. It started at 2025-07-16 17:19 UTC and lasted 47 h 42 min, resolving at 2025-07-18 17:01 UTC; Lever reported implementing a fix at 07-17 16:57 UTC.

SSmartsheetInvestigating: Smartsheet Inaccessible

Smartsheet reported a major outage preventing some customers from accessing and navigating the application, starting 2025-07-16 00:27 UTC and resolved at 2025-07-16 02:45 UTC (2 h 17 min). Increased traffic to a core service overwhelmed another critical internal service; Smartsheet adjusted traffic and scaled affected services.

FFrontFront not loading [us-west-2][by_company_00007]

Front reported a critical App outage in us-west-2, with some customers unable to load the app, starting 2025-07-15 16:28 UTC. It was resolved at 2025-07-15 18:00 UTC after 1 h 31 min; Front said it identified the root cause and recovered but did not disclose the cause or fix.

FFrontFront not loading [us-west-2][by_company_00007][by_company_00001]

Front reported a critical App outage in us-west-2: some customers experienced issues loading the app. It started at 2025-07-15 15:11 UTC and was resolved at 2025-07-15 15:52 UTC, lasting 41 min; a fix was implemented and monitored before resolution.

TrelloUsers experiencing issues with Email to Board failing

Trello’s Email to Board failed for some users in a major-impact outage from 2025-07-15 03:43 UTC to 2025-07-15 05:45 UTC, lasting 2 h 2 min. Trello reverted a faulty internal configuration to restore functionality; users can resubmit failed emails to create cards.

SSprout SocialEmail Delivery Issues

Sprout Social reported a major email-sending outage affecting the Sprout Social Web Application from 2025-07-14 23:02 UTC to 2025-07-14 23:35 UTC, lasting 33 min. The incident was resolved; no cause or fix was stated.

SSprout SocialAnalytics & Reporting Issue

Sprout Social reported a major analytics and reporting degradation in its Web Application, starting 2025-07-11 17:37 UTC and resolved 2025-07-14 15:35 UTC, lasting 2 days 21 h. A fix was implemented; report metrics for 7/11/25 could be delayed.

CCrusoeInvestigating Control Plane Failures in US-Southcentral

RootlySome Slack notifications not being delivered

Rootly reported a major outage affecting delivery of Slack Blocks for Alert notifications, starting at 2025-07-11 13:05 UTC and resolved at 2025-07-11 13:58 UTC, lasting 53 min. Rootly identified the issue and reported deploying a fix; the outage was limited to those notifications.

IInfluxData (InfluxDB Cloud)The ListTables endpoint in the Management API in some Cloud Dedicated clusters is unavailable at the moment

GrammarlyIssues with text checking

Grammarly reported a critical outage affecting Writing Suggestions that prevented users from checking text. It started at 2025-07-10 13:45 UTC and was resolved at 2025-07-10 14:11 UTC, lasting 26 min; no cause or specific fix was stated.

ConfluenceIntermittent failure in Forge app invocation

Confluence reported major intermittent Forge app invocation failures affecting smart links and scheduled triggers, with errors reported from 5:44 am UTC to 7:44 am UTC. The archived incident started 2025-07-10 08:32 UTC and resolved 2025-07-10 08:55 UTC (22 min). Mitigations reduced errors, and all scheduled triggers were replayed.

LLogz.ioSome Log Shippers are no longer sending log data for a portion of Accounts

Logz.io reported a critical Logs Ingestion outage: some log shippers failed to send data for a portion of accounts. It started at 2025-07-09 15:52 UTC and was resolved at 2025-07-09 15:59 UTC, with a computed duration of 6 min; no cause or fix was stated.

UUnbounceApp.unbounce.com Currently Not Available

Unbounce reported a critical outage of app.unbounce.com starting at 2025-07-08 23:07 UTC; visitors could see access errors, but live landing pages were unaffected. The app was operational again at 07-08 23:11 UTC, and the incident was resolved at 2025-07-08 23:35 UTC, with a reported duration of 27 min.

SStatsigAPI Reliability Degraded in Europe North

Statsig reported major API reliability degradation in Europe North from 2025-07-07 20:05 UTC to 2025-07-07 20:30 UTC (25 min), with significantly reduced API success rates. Traffic was redirected to healthy regions to mitigate customer impact; the incident was resolved and no data loss occurred.

SSmartsheet503 Errors on File Upload

Smartsheet reported a major Brandfolder Asset Upload incident with 503 errors and degraded uploads, starting 2025-07-07 01:25 UTC and resolved at 2025-07-07 04:29 UTC (3 h 4 min). A primary file upload service failure prompted redirection to a backup, with temporary UI changes and some cloud uploading options unavailable during mitigation.

MMailjetConnection issues related to Event API

SStatsigClient SDK Initialization SR Dip in EU-West

Statsig reported a major incident involving elevated 5xx errors during client SDK initialization in EU-West, affecting Config Delivery API - Europe West 1. It started at 2025-07-04 19:25 UTC and was mitigated and resolved at 2025-07-04 19:28 UTC, lasting 3 min.

CockroachDBCluster operations impaired

CockroachDB reported a major incident affecting cluster operations on CockroachDB Advanced and CockroachDB Basic/Standard, potentially preventing or delaying operations. It lasted 41 min, from 2025-07-03 16:58 UTC to 2025-07-03 17:39 UTC; CockroachDB corrected a misconfiguration and monitored in-progress and new operations.

CloudinarySome users unable to overwrite assets

Some Cloudinary users could not overwrite assets in Digital Asset Management (DAM) and Media Library Widget during a major-impact incident starting 2025-07-03 15:27 UTC. A fix was implemented at 2025-07-03 16:47 UTC; the incident was resolved at 2025-07-03 19:51 UTC, with a reported duration of 4 h 23 min.

NeonUsers are experiencing problems when trying to update payment details in Neon Console

BitbucketCustomers experiencing issues with Bitbucket builds

Bitbucket reported a major Pipelines outage affecting some customers’ builds from 2025-07-03 01:23 UTC to 2025-07-03 02:12 UTC, lasting 49 min. The vendor linked the issues to an infrastructure provider and marked the incident resolved after that provider’s services were fully restored.

DDropbox SignSign is not working as expected.

Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated.

CockroachDBCluster operations taking longer than expected

CockroachDB reported a major degradation affecting cluster operations, including creating or editing clusters, on CockroachDB Advanced and CockroachDB Basic/Standard. It started at 2025-07-02 17:42 UTC and resolved at 2025-07-02 20:46 UTC, lasting 3 h 3 min; the vendor confirmed all cluster operations were succeeding normally.

DDialpadCustomers may be experiencing issues with workforce management

Dialpad reported a major Workforce Management outage from 2025-07-02 16:56 UTC to 2025-07-02 17:41 UTC, lasting 45 min. Customers may have experienced issues with workforce management; a fix was implemented at 17:16 UTC, and the incident was subsequently resolved.

DDialpadSome customers may be experiencing issues with contact centers

Dialpad reported a major Contact Center incident affecting some customers and operator status, starting 2025-07-02 15:39 UTC and resolved at 2025-07-02 17:56 UTC (2 h 16 min). Dialpad advised disabling post-call wrap-up and manually setting affected agents to Available; a mitigation restored operator status.

SSprout SocialSprout Social Outage - July 1st

Sprout Social reported a critical web application outage starting July 1, 2025 at 15:21 UTC, with navigation delays and login issues. A fix was implemented by 15:32 UTC; the incident was resolved at 16:07 UTC (45 min duration). The vendor reported the application was inaccessible approximately 15:09–15:24 UTC, preventing customer access during that window.

MixpanelErrors Loading Mixpanel.com

Mixpanel reported a critical incident affecting loading Mixpanel.com, with application availability components in EU, IN and US listed as affected. It started at 2025-07-01 12:17 UTC and was resolved at 2025-07-01 13:02 UTC, lasting 44 min. A fix was implemented at 07-01 12:32 UTC; no cause was stated.

BitbucketUsers experiencing errors attempting to load Bitbucket

Bitbucket reported a major outage that made the product unavailable for most users, tracked from 2025-07-01 03:03 UTC to 2025-07-01 05:12 UTC (2 h 8 min). An inconsistent network access control list (ACL) rule blocked IP ranges needed for file system access; correcting the rule restored service.

IInfluxData (InfluxDB Cloud)Serverless - Sporadic query performance issues on AWS EU-Central-1

CloudinaryVIESUS™ Automatic Image Enhancement is currently down.

Cloudinary’s major VIESUS™ Automatic Image Enhancement add-on outage was logged at 2025-06-30 07:14 UTC; its initial update reported outages since June 30th 2025 00:00 UTC. A fix was implemented at 06-30 08:01 UTC, and the incident was resolved at 2025-06-30 11:50 UTC; the recorded duration was 4 h 36 min.

CockroachDBIssue impacting Basic and Standard tier cluster creation in AWS.

CockroachDB reported a major incident affecting Basic and Standard tier cluster creation in AWS, starting at 2025-06-27 22:29 UTC and resolved at 2025-06-27 22:36 UTC; the computed duration was 6 min. The vendor rolled out a fix, restoring affected cluster creation.

AirtableSome Airtable bases inaccessible

Some Airtable bases were inaccessible during a critical Airtable Service outage from 2025-06-26 22:25 UTC to 2025-06-26 22:47 UTC, lasting 22 min. Airtable implemented a fix at 22:37 UTC and confirmed resolution at 22:47 UTC.

GustoWe are aware that some customers may be experiencing issues accessing Gusto.com.

Gusto reported a critical incident affecting access to Gusto.com, with the API and Gusto.com website listed as affected components. It started at 2025-06-26 18:45 UTC and was resolved at 2025-06-26 20:32 UTC, lasting 1 h 47 min; Gusto reported implementing a fix at 19:28 UTC but did not state a cause.

FusionAuthPartial Cloud outage affecting deployments in the Frankfurt region