Changes / Dropbox Sign / Sign is not working as expected.
Dropbox Sign: Critical incident: Sign is not working as expected.
Summary
Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Sign is not working as expected.
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After: critical
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After: resolved
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After: 2025-07-02 18:47 UTC
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After: 2025-07-02 19:58 UTC
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After: API - API callbacks from Dropbox Forms, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Core - Finished document delivery, Core - Form sending through Dropbox Forms, Core - Receive faxes, Core - Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign, Fax sending through Dropbox Fax, Finished document delivery, HubSpot, Integrations - HubSpot, Integrations - Salesforce, Receive faxes, Salesforce, Send signature requests, Web - Document signing through Dropbox Sign and Fax, Web - Embedded signing through Dropbox Sign, Web - Fax sending through Dropbox Fax, Web - Form filling through Dropbox Forms
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After: We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Sign is not working as expected. (this change) Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated. | Major incident |
All Dropbox Sign changes → · Dropbox Sign profile · Markdown · JSON