# Dropbox Sign: Critical incident: Sign is not working as expected.

**Summary:** Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-02 18:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tnbgtb8l5bm6](https://stspg.io/tnbgtb8l5bm6)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)
- Versions: before (none: first archived) → after incident\_version:219/tmw5y04xw9wb@67a12cfb3874
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sign is not working as expected.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-02 18:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-02 19:58 UTC
```

**6. Added: Affected components**

```diff
+ API - API callbacks from Dropbox Forms, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Core - Finished document delivery, Core - Form sending through Dropbox Forms, Core - Receive faxes, Core - Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign, Fax sending through Dropbox Fax, Finished document delivery, HubSpot, Integrations - HubSpot, Integrations - Salesforce, Receive faxes, Salesforce, Send signature requests, Web - Document signing through Dropbox Sign and Fax, Web - Embedded signing through Dropbox Sign, Web - Fax sending through Dropbox Fax, Web - Form filling through Dropbox Forms
```

**7. Added: Update** (investigating) · 2025-07-02 18:47 UTC

```diff
+ We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.
```

**8. Added: Update** (resolved) · 2025-07-02 19:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-02 18:47 UTC | Critical incident: Sign is not working as expected. (this change) | outage |

All Dropbox Sign changes: [timeline](https://rewindex.com/company/dropbox-sign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iab420bdc86329b · Markdown: https://rewindex.com/change/iab420bdc86329b.md · JSON: https://rewindex.com/api/v1/changes/iab420bdc86329b · Generated 2026-10-18T02:29:25.897Z