Companies / Dropbox Sign / incidents
Dropbox Sign: Sign is not working as expected.
Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxIntegrations - SalesforceSalesforceCore - Receive faxesReceive faxesAPI - API callbacks from Dropbox SignAPI callbacks from Dropbox SignWeb - Form filling through Dropbox FormsFax sending through Dropbox FaxWeb - Fax sending through Dropbox FaxAPI - API callbacks from Dropbox FormsCore - Send signature requestsSend signature requestsEmbedded signing through Dropbox SignWeb - Embedded signing through Dropbox SignCore - Finished document deliveryFinished document deliveryCore - Form sending through Dropbox FormsHubSpotIntegrations - HubSpot
Timeline of updates
- investigating
We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Sign is not working as expected. 2025-07-02 18:47 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON