# Dropbox Sign: Sign is not working as expected.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-02 18:47 UTC · Resolved: 2025-07-02 19:58 UTC · Duration: 1.2 h
- Updates: 2 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, Integrations - Salesforce, Salesforce, Core - Receive faxes, Receive faxes, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Web - Form filling through Dropbox Forms, Fax sending through Dropbox Fax, Web - Fax sending through Dropbox Fax, API - API callbacks from Dropbox Forms, Core - Send signature requests, Send signature requests, Embedded signing through Dropbox Sign, Web - Embedded signing through Dropbox Sign, Core - Finished document delivery, Finished document delivery, Core - Form sending through Dropbox Forms, HubSpot, Integrations - HubSpot
- [Vendor status page: https://stspg.io/tnbgtb8l5bm6](https://stspg.io/tnbgtb8l5bm6)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Summary

Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-02 18:47 UTC: We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- **resolved** 2025-07-02 19:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-02 18:47 UTC: [Critical incident: Sign is not working as expected.](https://rewindex.com/change/iab420bdc86329b.md)


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/tmw5y04xw9wb · Markdown: https://rewindex.com/company/dropbox-sign/incidents/tmw5y04xw9wb.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/tmw5y04xw9wb · Generated 2026-10-18T12:42:05.100Z