Changes / Unbounce / Newly Added Domains Stuck in "Configuring" State
Unbounce: Major incident: Newly Added Domains Stuck in "Configuring" State
Summary
Unbounce reported a major outage starting 2025-07-21 23:29 UTC: newly added custom domains were stuck in “Configuring,” while existing domains were unaffected. Unbounce attributed the issue to a Let's Encrypt outage affecting new SSL certificates; it was resolved at 2025-07-22 11:51 UTC after 12 h 22 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Newly Added Domains Stuck in "Configuring" State
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-07-21 23:29 UTC
Before: not present
After: 2025-07-22 11:51 UTC
Before: not present
After: SSL Certificate Provisioning, Third Party Providers
Before: not present
After: Unbounce is currently experiencing an issue with configuring custom domains that have just been added. All existing domains are unaffected.
We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.
Before: not present
After: We have identified that the issue is caused by Let's Encrypt – the 3rd party SSL certificate provider we use. They are currently experiencing an outage that affects how our domains get new SSL certificates. For more information on the outage, check out their status page: https://letsencrypt.status.io/.
We are monitoring the status of the Let's Encrypt outage and we'll be back with more updates at a later time.
Before: not present
After: We have seen recovery of Let's Encrypt – the 3rd party SSL certificate provider we use.
All impacted domains have recovered. New custom domains may remain in a configuring state for longer than normal, as the 3rd party system recovers from the resulting high traffic volumes.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Newly Added Domains Stuck in "Configuring" State (this change) Unbounce reported a major outage starting 2025-07-21 23:29 UTC: newly added custom domains were stuck in “Configuring,” while existing domains were unaffected. Unbounce attributed the issue to a Let's Encrypt outage affecting new SSL certificates; it was resolved at 2025-07-22 11:51 UTC after 12 h 22 min. | Major incident |