Changes / Confluence / Intermittent failure in Forge app invocation
Confluence: Major incident: Intermittent failure in Forge app invocation
Summary
Confluence reported major intermittent Forge app invocation failures affecting smart links and scheduled triggers, with errors reported from 5:44 am UTC to 7:44 am UTC. The archived incident started 2025-07-10 08:32 UTC and resolved 2025-07-10 08:55 UTC (22 min). Mitigations reduced errors, and all scheduled triggers were replayed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 71%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Intermittent failure in Forge app invocation
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-07-10 08:32 UTC
Before: not present
After: 2025-07-10 08:55 UTC
Before: not present
After: Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
Before: not present
After: We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution.
Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
Before: not present
After: Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent failure in Forge app invocation (this change) Confluence reported major intermittent Forge app invocation failures affecting smart links and scheduled triggers, with errors reported from 5:44 am UTC to 7:44 am UTC. The archived incident started 2025-07-10 08:32 UTC and resolved 2025-07-10 08:55 UTC (22 min). Mitigations reduced errors, and all scheduled triggers were replayed. | Major incident |
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