# Confluence: Major incident: Intermittent failure in Forge app invocation

**Summary:** Confluence reported major intermittent Forge app invocation failures affecting smart links and scheduled triggers, with errors reported from 5:44 am UTC to 7:44 am UTC. The archived incident started 2025-07-10 08:32 UTC and resolved 2025-07-10 08:55 UTC (22 min). Mitigations reduced errors, and all scheduled triggers were replayed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-07-10 08:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n2321fwzt0wz](https://stspg.io/n2321fwzt0wz)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/754knbtzdzmc@73ff62a8c6ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent failure in Forge app invocation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-10 08:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-10 08:55 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (monitoring) · 2025-07-10 08:32 UTC

```diff
+ We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
```

**8. Added: Update** (resolved) · 2025-07-10 08:55 UTC

```diff
+ Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-10 08:32 UTC | Major incident: Intermittent failure in Forge app invocation (this change) | degradation |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ice957f7207ee6f · Markdown: https://rewindex.com/change/ice957f7207ee6f.md · JSON: https://rewindex.com/api/v1/changes/ice957f7207ee6f · Generated 2026-10-18T03:56:18.336Z