Changes / Sprout Social / Analytics & Reporting Issue

Sprout Social: Major incident: Analytics & Reporting Issue

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: degradation (model (Jev), 82%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Analytics & Reporting Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-07-11 17:37 UTC
AddedResolved time#5
Before: not present
After: 2025-07-14 15:35 UTC
AddedAffected components#6
Before: not present
After: Sprout Social Web Application
AddedUpdateinvestigating#7
Before: not present
After: Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Analytics & Reporting Issue (this change)Major incident

All Sprout Social changes → · Sprout Social profile · Markdown · JSON