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Sprout Social: Analytics & Reporting Issue

Impact: majorStatus: resolvedStarted Resolved (3 d)3 updatesSource: stspg.io (opens in new tab)
Summary

Sprout Social reported a major analytics and reporting degradation in its Web Application, starting 2025-07-11 17:37 UTC and resolved 2025-07-14 15:35 UTC, lasting 2 days 21 h. A fix was implemented; report metrics for 7/11/25 could be delayed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sprout Social Web Application

Timeline of updates

  1. investigating

    Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

  2. monitoring

    A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sprout Social profile · Recent Sprout Social incidents · Markdown · JSON