# Sprout Social: Analytics & Reporting Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-11 17:37 UTC · Resolved: 2025-07-14 15:35 UTC · Duration: 3 d
- Updates: 3 · Affected components: Sprout Social Web Application
- [Vendor status page: https://stspg.io/c196vnfr9s2y](https://stspg.io/c196vnfr9s2y)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)

## Summary

Sprout Social reported a major analytics and reporting degradation in its Web Application, starting 2025-07-11 17:37 UTC and resolved 2025-07-14 15:35 UTC, lasting 2 days 21 h. A fix was implemented; report metrics for 7/11/25 could be delayed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-11 17:37 UTC: Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- **monitoring** 2025-07-11 20:05 UTC: A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.
- **resolved** 2025-07-14 15:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-11 17:37 UTC: [Major incident: Analytics & Reporting Issue](https://rewindex.com/change/i55c8a627d247a9.md)


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Canonical: https://rewindex.com/company/sprout-social/incidents/tfq7vv7h3yml · Markdown: https://rewindex.com/company/sprout-social/incidents/tfq7vv7h3yml.md · JSON: https://rewindex.com/api/v1/companies/sprout-social/incidents/tfq7vv7h3yml · Generated 2026-10-18T09:55:31.255Z