# Sprout Social: Major incident: Analytics & Reporting Issue

**Summary:** Sprout Social reported a major analytics and reporting degradation in its Web Application, starting 2025-07-11 17:37 UTC and resolved 2025-07-14 15:35 UTC, lasting 2 days 21 h. A fix was implemented; report metrics for 7/11/25 could be delayed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-07-11 17:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/c196vnfr9s2y](https://stspg.io/c196vnfr9s2y)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/tfq7vv7h3yml@46de9a8acbb6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Analytics & Reporting Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-11 17:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-14 15:35 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-07-11 17:37 UTC

```diff
+ Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
```

**8. Added: Update** (monitoring) · 2025-07-11 20:05 UTC

```diff
+ A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.
```

**9. Added: Update** (resolved) · 2025-07-14 15:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-11 17:37 UTC | Major incident: Analytics & Reporting Issue (this change) | degradation |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i55c8a627d247a9 · Markdown: https://rewindex.com/change/i55c8a627d247a9.md · JSON: https://rewindex.com/api/v1/changes/i55c8a627d247a9 · Generated 2026-10-18T00:38:39.779Z