Changes / Cloudinary / Some users unable to overwrite assets

Cloudinary: Major incident: Some users unable to overwrite assets

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 84%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Some users unable to overwrite assets
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-07-03 15:27 UTC
AddedResolved time#5
Before: not present
After: 2025-07-03 19:51 UTC
AddedAffected components#6
Before: not present
After: Digital Asset Management (DAM), Media Library Widget
AddedUpdateinvestigating#7
Before: not present
After: We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Some users unable to overwrite assets (this change)Major incident

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