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Cloudinary: Some users unable to overwrite assets

Impact: majorStatus: resolvedStarted Resolved (4.4 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Some Cloudinary users could not overwrite assets in Digital Asset Management (DAM) and Media Library Widget during a major-impact incident starting 2025-07-03 15:27 UTC. A fix was implemented at 2025-07-03 16:47 UTC; the incident was resolved at 2025-07-03 19:51 UTC, with a reported duration of 4 h 23 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Media Library WidgetDigital Asset Management (DAM)

Timeline of updates

  1. investigating

    We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON