# Cloudinary: Some users unable to overwrite assets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-03 15:27 UTC · Resolved: 2025-07-03 19:51 UTC · Duration: 4.4 h
- Updates: 3 · Affected components: Media Library Widget, Digital Asset Management (DAM)
- [Vendor status page: https://stspg.io/fjxwgksnfhxf](https://stspg.io/fjxwgksnfhxf)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Summary

Some Cloudinary users could not overwrite assets in Digital Asset Management (DAM) and Media Library Widget during a major-impact incident starting 2025-07-03 15:27 UTC. A fix was implemented at 2025-07-03 16:47 UTC; the incident was resolved at 2025-07-03 19:51 UTC, with a reported duration of 4 h 23 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-03 15:27 UTC: We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- **monitoring** 2025-07-03 16:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-07-03 19:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-03 15:27 UTC: [Major incident: Some users unable to overwrite assets](https://rewindex.com/change/ib2afeb2dbc281e.md)


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Canonical: https://rewindex.com/company/cloudinary/incidents/nwhz7d91vbs5 · Markdown: https://rewindex.com/company/cloudinary/incidents/nwhz7d91vbs5.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/nwhz7d91vbs5 · Generated 2026-10-18T12:19:45.828Z