# Cloudinary: Major incident: Some users unable to overwrite assets

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-03 15:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fjxwgksnfhxf](https://stspg.io/fjxwgksnfhxf)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/nwhz7d91vbs5@c6ebb0c9866b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users unable to overwrite assets
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-03 15:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-03 19:51 UTC
```

**6. Added: Affected components**

```diff
+ Digital Asset Management (DAM), Media Library Widget
```

**7. Added: Update** (investigating) · 2025-07-03 15:27 UTC

```diff
+ We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.
```

**8. Added: Update** (monitoring) · 2025-07-03 16:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-07-03 19:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-03 15:27 UTC | Major incident: Some users unable to overwrite assets (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib2afeb2dbc281e · Markdown: https://rewindex.com/change/ib2afeb2dbc281e.md · JSON: https://rewindex.com/api/v1/changes/ib2afeb2dbc281e · Generated 2026-10-17T23:50:38.294Z