What vendors changed

PPinecone[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Pinecone reported a major incident causing 5xx errors on read operations for some Serverless indexes in AWS us-east-1. It started at 2026-01-15 12:12 UTC and was resolved at 2026-01-15 15:30 UTC, lasting 3 h 18 min. A fix was implemented by 2026-01-15 14:30 UTC; no cause was stated.

SSalesforceHeroku Feature Disruption: CLI, Dashboard, Platform API +1 more

WiseIssue with sending and moving money

RRipplingDegraded performance in Payroll

Rippling reported major degraded performance in its Payroll application starting 2026-01-14 20:54 UTC, lasting 3 h 19 min until resolution at 2026-01-15 00:13 UTC. A fix was implemented and monitoring began at 01-14 23:27 UTC.

RevenueCatError spike in API

RevenueCat reported a major API Uptime incident involving a spike in database-related errors from 2026-01-14 11:00 UTC to 2026-01-14 11:54 UTC, lasting 54 min. Fortress was enabled to mitigate errors, then disabled when the error rate returned to normal at 11:16 UTC; all Fortress receipts were replayed by resolution.

SSalesforceSalesforce Data Cloud Feature Disruption: Customer360 Audiences

DDevin (Cognition)Dedicated cloud VM degradation

SurveyMonkeyRespondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC.

PPipedreamPipedream and Pipedream Connect Event Sources and Webhooks are failing

Pipedream reported a major outage affecting Pipedream and Pipedream Connect Event Sources and Webhooks, disrupting HTTP event sources, HTTP workflows, destinations and Connect. It started at 2026-01-12 23:31 UTC and resolved at 2026-01-13 00:51 UTC, lasting 1 h 19 min. Pipedream implemented a fix but did not disclose the cause.

SStatsigSuccess Rate drop for US East Region

Statsig reported a major outage affecting Config Delivery API - US East 1 and Log Event API, US East 1, with elevated errors for initialize and event logging traffic. It started at 2026-01-12 20:30 UTC and was resolved at 2026-01-12 22:24 UTC, lasting 1 h 54 min; no cause or fix was stated.

JiraDisrupted create and view issue for some customers

Jira reported a major partial service disruption affecting issue creation, viewing, editing, and board viewing for some customers. It started at 2026-01-12 18:23 UTC and was resolved at 2026-01-12 23:45 UTC, lasting 5 h 21 min; Jira confirmed services were operating normally for all impacted customers.

SSalesforceMarketing Cloud Account Engagement Feature Disruption Background Processing: Background Processing

New RelicData and UI Irregularities - US and EU regions

New Relic reported a major US and EU incident causing NRDB timeouts/query lag, data ingestion errors, real-time data viewing issues, and delayed or missing alert notifications. It started at 2026-01-12 15:21 UTC and was resolved at 2026-01-12 18:10 UTC; New Relic reported recovery following mitigating actions and resolution of two concurrent ingestion and query service interruptions.

ContentstackContentstack - Azure NA - Automate Connector Issue

IInfluxData (InfluxDB Cloud)Query errors in AWS eu-central-1

KKlaviyoIssues with Campaign Sending and Scheduling

Klaviyo reported a major campaign scheduling and sending incident starting 2026-01-12 11:12 UTC, lasting 1 h 10 min and resolved at 2026-01-12 12:23 UTC. New campaigns and scheduled RAST campaigns could not send; previously scheduled non-RAST campaigns continued processing. A fix restored service and all delayed campaigns were replayed; no data loss was expected.

SquarespaceConnectivity issues - 503 errors

Squarespace sites experienced connectivity issues and 503 errors affecting Site Loading, with a major impact level. The incident started at 2026-01-12 11:05 UTC and was resolved at 2026-01-12 11:27 UTC, lasting 22 min; no cause or fix was stated.

SSalesforceField Service Scheduling Feature Disruption: Field Service Scheduling

PPendoPendo Chatbot not operational in the Resource Center

Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.

SSigma ComputingChat Support experiencing 3rd party outageEvent

Sigma Computing’s major chat support outage ran from 2026-01-09 20:33 UTC to 2026-01-09 22:23 UTC, lasting 1 h 49 min. Third-party provider Intercom experienced an outage and reported implementing a fix; Sigma confirmed chat support was fully operational at resolution. Customers were directed to submit support tickets for urgent requests and warned of slower responses.

SSambaNovaSambaNova Cloud Down

BrexExpense service unavailable

Brex’s Expense service was unavailable, affecting Spend Management, with impact rated critical. The incident started at 2026-01-09 19:43 UTC and was resolved at 2026-01-09 20:48 UTC, lasting 1 h 4 min. Brex reported a fix in place at 20:20 UTC but did not state a cause.

SSemgrepDegraded scan performance in CI and Semgrep Managed Scans

Semgrep reported major scan performance degradation in CI and Semgrep Managed Scans from 2026-01-09 17:02 UTC to 2026-01-09 23:27 UTC, lasting 6 h 25 min. Semgrep implemented several changes and reported recovery; at resolution, the system was stable and scans were executing normally.

RRetell AIOutbound Calling Service Degradation

Box[Critical] Issues with Logins, Notes and API

Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact.

ConvexIntermittent increased error rates

Convex reported intermittent increased error rates to/from database affecting Free & Starter and Live Traffic - Database Services, with major impact. The incident started at 2026-01-09 00:51 UTC and was resolved at 2026-01-09 01:40 UTC, lasting 48 min; no cause or specific fix was stated.

ContentstackContentstack – AWS NA – SSO Authentication Disruption

ConfluenceConfluence site unreachable for some users

A major Confluence Cloud outage affected some users in us-east-1, disrupting page viewing and editing; the incident started 2026-01-08 15:27 UTC and lasted 3 h 42 min. Atlassian attributed database overload to a configuration change and an unexpected traffic burst. Service was restored, with resolution recorded at 2026-01-08 19:09 UTC.

IInfluxData (InfluxDB Cloud)High query error rates in AWS EU-CENTRAL-1 cluster

CConfluentMultiple customers are reporting networking instability in the Azure West Europe region

Confluent Cloud experienced major networking instability affecting multiple customers in Azure West Europe from 2026-01-08 12:30 UTC to 2026-01-08 16:25 UTC, lasting 3 h 55 min. Confluent reported implementing a fix at 13:09 UTC and subsequently confirmed resolution.

ContentstackContentstack - AWS NA - Delivery API, GraphQL and Management API Issue

SSemgrepSome CI Scans are not completing successfully

Semgrep reported a major CI scan degradation starting 2026-01-08 10:40 UTC: some scans failed to complete or took a long time, getting stuck at "Uploading scan results" or "Finalizing scan". A fix was implemented at 12:11 UTC, and the incident was resolved at 2026-01-08 13:36 UTC after 2 h 56 min.

Box[Critical] Issues with Multiple Box Services

Box reported a critical outage affecting Login, Public API, Uploads, Downloads and Box Notes, starting 2026-01-08 01:39 UTC and resolved at 2026-01-08 02:37 UTC (58 min). Customers experienced elevated errors and timeouts; Box reported taking remediation steps and confirmed all affected services were restored.

CCanvaUsers may experience issues with Logging in/Signing up.

Canva reported a major incident affecting logging in and signing up, starting 2026-01-07 23:29 UTC and resolved 2026-01-08 03:09 UTC, lasting 3 h 39 min. A fix was in place by 2026-01-08 01:02 UTC, followed by monitoring; no cause was stated.

BitbucketUnable to reach bitbucket site

Bitbucket Cloud reported a critical outage starting 2026-01-07 16:23 UTC, resolved at 2026-01-07 18:53 UTC (2 h 29 min). Affected customers could not load the dashboard and experienced degraded navigation and intermittent public REST API failures; the postmortem attributed the disruption to unexpected public API load causing long-running database queries.

FFirebaseFirebase Realtime Database (RTDB) customers may experience connectivity issues in us-central1, europe-west1 and asia-southeast1

SSpeechmaticsBatch SaaS US1 - API call failures

TTeleportTeleport Cloud outage us-west-2

BBrazeUS05 Dashboard Errors

Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution.

LLeverResumes and Offers Failing to Load

Lever reported a major incident: resumes failed to load, offers did not display, and manually adding resumes to opportunities produced errors. It ran from 2026-01-06 10:52 UTC to 2026-01-06 13:51 UTC, lasting 2 h 59 min and disrupting hiring workflows. A fix was implemented at 2026-01-06 12:47 UTC; no cause was stated.

JiraDisrupted Automation for Jira triggers not running for some customers

A major incident prevented some Automation for Jira rules from executing in Jira and Jira Service Management in Asia Pacific and South East regions; other regions were unaffected. It started 2026-01-06 05:18 UTC and was resolved 2026-01-07 11:32 UTC, lasting 30 h 14 min. New events were fixed, and failed rules were rerun by replaying historical events.

SSigma ComputingScheduled Backend Tasks not running on AWS US

Sigma Computing reported a major AWS US outage affecting scheduled exports, materializations, and warehouse view updates from 2026-01-05 21:38 UTC to 2026-01-05 23:33 UTC, lasting 1 h 55 min. A fix was implemented, and Sigma stated that queued tasks should start recovering automatically after resolution.

AsanaDowntime for the Asana web app

Asana reported a major web app outage preventing new sessions, starting 2026-01-05 21:17 UTC and resolved at 2026-01-05 21:50 UTC (32 min). Existing web sessions, mobile and API traffic were unaffected. Engineers identified and reverted the change blocking new sessions, restoring service.

LLeverIncorrect counts for candidates in pipeline stages

Lever reported a major incident showing incorrect candidate pipeline-stage counts across multiple customer accounts, affecting Hire and LeverTRM - Hire in EU and Global Data Centers. Candidate profile indexing stopped due to a service outage; service was restored and affected data backfilled. The incident ran from 2026-01-05 17:00 UTC to 2026-01-12 18:26 UTC, lasting 7 days 1 h.

CCensusCensus Full Outage

A critical Census outage affected Census Sync Management UI and Sync Engine from 2026-01-05 15:17 UTC to 2026-01-05 20:24 UTC (5 h 7 min). Syncs could not run, and website access was disrupted. Census attributed the outage to an indexing change and said rebuilding previous indexes delayed recovery.

MMonday.comInvestigating connectivity issues across accounts and devices

A critical connectivity outage affected Platform and US - Platform from 2026-01-05 14:29 UTC to 2026-01-05 15:36 UTC (1 h 7 min). The postmortem attributed 31 minutes of US access disruption to an application-level issue; EMEA and APAC access were unaffected. A fix was implemented; automations could be delayed or not trigger.

SSalesforceService Disruption: Service Cloud Voice, Core Service

MakeConnectivity Issues Detected

Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause.

Box[Medium] Issue with Enterprise Reporting

Box reported a major Enterprise Reporting outage: some requested and scheduled reports were not generated, and missing reports should be rerun. Recorded start: 2026-01-03 00:16 UTC; recorded resolution: 2026-01-02 13:30 UTC, preceding the start, so duration is unknown. Box reported no current impact.