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ChangesWiseIssue with sending and moving money

Wise: Major incident: Issue with sending and moving money

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Wise removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Issue with sending and moving money
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-15 11:21 UTC
AddedResolved time#5
Before: not present
After: 2026-01-15 11:35 UTC
AddedAffected components#6
Before: not present
After: 💱 Account, 🔗 API, ✉️ Customer Support, 💳 Debit Card, 📱 Mobile App, 💸 Payments, 📰 Website
AddedUpdatemonitoring#7
Before: not present
After: We are currently recovering from an issue across all platforms (iOS, Android, and web) that has been preventing customers from adding, moving, or sending money. This also impacts our Wise Platform customers too.
AddedUpdatemonitoring#8
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#9
Before: not present
After: The incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, January 15

1 incident change

All Wise changesWise profileMarkdownJSON