# Wise: Major incident: Issue with sending and moving money

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-15 11:21 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/h3x541ltb70h](https://stspg.io/h3x541ltb70h)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/hby2019q9hfm@82c7951ce8f1
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with sending and moving money](https://rewindex.com/company/wise/incidents/hby2019q9hfm.md)
## What changed

**1. Added: Title**

```diff
+ Issue with sending and moving money
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-15 11:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-15 11:35 UTC
```

**6. Added: Affected components**

```diff
+ 💱 Account, 🔗 API, ✉️ Customer Support, 💳 Debit Card, 📱 Mobile App, 💸 Payments, 📰 Website
```

**7. Added: Update** (monitoring) · 2026-01-15 11:21 UTC

```diff
+ We are currently recovering from an issue across all platforms (iOS, Android, and web) that has been preventing customers from adding, moving, or sending money. This also impacts our Wise Platform customers too.
```

**8. Added: Update** (monitoring) · 2026-01-15 11:28 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2026-01-15 11:35 UTC

```diff
+ The incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-15 11:21 UTC | Major incident: Issue with sending and moving money (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i58032e5d169ba2 · Markdown: https://rewindex.com/change/i58032e5d169ba2.md · JSON: https://rewindex.com/api/v1/changes/i58032e5d169ba2 · Generated 2026-10-19T21:43:54.953Z