Changes / Salesforce / Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Salesforce: Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Salesforce Data Cloud Feature Disruption: Customer360 Audiences
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After: major
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After: resolved
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After: 2026-01-13 16:37 UTC
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After: 2026-01-30 16:39 UTC
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After: 66 instances, Customer360 Audiences
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After: During this time, customers using B2C Commerce Connector will experience delayed ingestion of their Order Bundle data streams.
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After: Our engineering teams have successfully mitigated the issue. We are currently processing queued messages and actively monitoring system performance to ensure continued stability. We will provide an update once we confirm all queued messages have processed successfully and the environment has returned to normal operations.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (this change) | Major incident |
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