# Salesforce: Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-13 16:37 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003636](https://status.salesforce.com/incidents/20003636)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003636@eaa91b773553
- Change 1 of 1 for this incident

Incident page (full timeline): [Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20003636.md)
## What changed

**1. Added: Title**

```diff
+ Salesforce Data Cloud Feature Disruption: Customer360 Audiences
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-13 16:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-30 16:39 UTC
```

**6. Added: Affected components**

```diff
+ 66 instances, Customer360 Audiences
```

**7. Added: Update** (update) · 2026-01-27 22:29 UTC

```diff
+ During this time, customers using B2C Commerce Connector will experience delayed ingestion of their Order Bundle data streams.
```

**8. Added: Update** (update) · 2026-01-29 21:04 UTC

```diff
+ Our engineering teams have successfully mitigated the issue. We are currently processing queued messages and actively monitoring system performance to ensure continued stability. We will provide an update once we confirm all queued messages have processed successfully and the environment has returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-13 16:37 UTC | Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (this change) | degradation |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ief4bccc64be13d · Markdown: https://rewindex.com/change/ief4bccc64be13d.md · JSON: https://rewindex.com/api/v1/changes/ief4bccc64be13d · Generated 2026-10-18T11:25:11.151Z