What vendors changed

WiseIssue with contacting Customer SupportEvent

MatillionLogin Issues with Matillion HubEvent

Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update.

BitriseAWS outageEvent

Bitrise reported a major outage of billing and subscription management because its billing service provider was down due to an AWS outage; builds ran without issues. The incident started at 2025-10-20 10:10 UTC and was resolved at 2025-10-20 14:24 UTC, lasting 4 h 13 min.

Jupyter (Anaconda)Outage with AWS providerEvent

Anaconda reported a major AWS-related outage causing degraded performance or unavailability across services, including authentication, repositories, notebooks and AI Platform. The incident ran from 2025-10-20 10:05 UTC to 2025-10-21 07:24 UTC (21 h 18 min); Anaconda reported services operational at 10-20 14:16 UTC before marking it resolved.

MatillionLogin Issues with Matillion HubEvent

Matillion reported a major Matillion Hub login incident: some customers may have encountered errors or been unable to log in. The recorded start was 2025-10-20 09:55 UTC, with a computed duration of 0 min; the incident was resolved and all login services were operating normally.

SSentinelOne[NA1] Service Interruption due to AWS OutageEvent

SentinelOne reported a major USA (NA1) service interruption caused by an AWS outage, from 2025-10-20 09:55 UTC to 2025-10-21 13:16 UTC (27 h 20 min). Endpoints remained protected, but threat reporting and data ingestion were delayed, impairing managed response visibility. All services were restored and delayed data processed.

Help ScoutConnections IssuesEvent

Help Scout reported a major Web App connectivity outage starting 2025-10-20 09:50 UTC, lasting 2 h 46 min and resolved at 2025-10-20 12:37 UTC. The vendor attributed the disruption to a cloud infrastructure provider and confirmed normal platform performance after the provider’s disruption was fully resolved.

TTeleportTeleport Cloud OutageEvent

ChargebeeAWS Outage Impacting Chargebee ServicesEvent

Chargebee reported a major outage affecting Admin Console, API, Checkout, Dashboard and Webhooks in AU, EU and US from 2025-10-20 09:42 UTC to 2025-10-21 02:33 UTC (16 h 50 min). The postmortem cited AWS US-EAST-1 DNS resolution issues and EC2 instance scaling impairments; Chargebee reported normal operation after AWS implemented a fix.

MMuxMux Player embeds increased error ratesEvent

Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution.

LLlamaIndexAWS outage - some llamacloud services may be degradedEvent

CCourierAll services impactedEvent

1PasswordIntermittent performance issues with 1Password.comEvent

1Password reported a major degradation affecting the 1Password.com website, sign-in, and access to passwords and other items in USA/Global, with intermittent action errors. The incident ran from 2025-10-20 09:05 UTC to 2025-10-21 13:51 UTC (28 h 45 min); resolution followed AWS reporting all services back to normal.

DDrataAWS Increased Error Rates and Latencies causing degradation to multiple services and support access.Event

Drata reported a major degradation starting 2025-10-20 09:02 UTC: an AWS us-east-1 issue caused regional monitor failures and possible slow loading of drata.com. Resolved at 2025-10-20 12:00 UTC after 2 h 57 min, AWS’s DNS issue was fully mitigated, monitors processed normally, and drata.com loaded normally.

KKlaviyoWidespread Access OutageEvent

Klaviyo reported a critical outage affecting login, sending and other services, caused by an upstream provider outage. The incident started at 2025-10-20 08:58 UTC and lasted 32 h 7 min, disrupting access and delaying sending, segmentation, unsubscribes and conversion attribution analytics. All services were restored, with resolution recorded at 2025-10-21 17:06 UTC.

ZZillizService disruptionEvent

SemaphoreDocker Hub outage affecting image push/pulls in SemaphoreEvent

LoopsTransactional email, webhooks, SMTP interruptionsEvent

SingleStoreDegraded performance on AWS us-east-1Event

CCanvaUsers are encountering issues with accessing or using Canva.Event

Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated.

NeonIncident affecting AWS us-east-1 projectsEvent

OpsgenieAtlassian Cloud Services impactedEvent

Opsgenie reported a major outage affecting Atlassian Cloud services, including alerting, APIs and notification delivery, from 2025-10-20 07:56 UTC until resolution at 2025-10-21 05:24 UTC. Customers might have been unable to create support tickets; recovery updates noted backlogged items being processed and confirmed the support portal was fully functional.

JFrogArtifactory Service outage affecting multiple customers across several AWS regionsEvent

JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored.

WWizAWS Outage in US-East-1 Impacting Multiple Wiz ServicesEvent

Wiz reported a major outage affecting Authentication, Ingestion, Portal, Sensor, Wiz CLI, Wiz Code and Wiz Defend, including login failures across US-East-1 data centers. It ran from 2025-10-20 07:39 UTC to 2025-10-20 13:02 UTC (5 h 23 min); Wiz attributed it to an AWS incident and reported service recovery as AWS recovered.

RRunwayRunway is experiencing an outageEvent

Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly.

AirtableAirtable is partially unavailableEvent

Airtable Service was partially unavailable with major impact, degraded performance and increased errors from 2025-10-20 07:25 UTC; the incident was resolved at 2025-10-21 16:51 UTC after 33 h 26 min. Airtable cited an underlying service outage and suspected infrastructure-provider networking issues; availability and latency returned to normal while the provider rolled out mitigations.

HHoneycombInvestigating Querying IssuesEvent

Honeycomb reported major degradation in US1 Querying and Trigger & SLO Alerting from 2025-10-20 07:24 UTC to 2025-10-20 10:04 UTC, lasting 2 h 40 min. Historical and trace queries could fail or slow down, alerts could be missed or delayed, and query results might not be saved. Honeycomb attributed the issue to AWS and confirmed full recovery.

ConvexMany Convex backends are downEvent

Many Convex backends were down in a major outage affecting Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime, and Live Traffic - Node.js Runtime. It lasted 2 h 16 min, from 2025-10-20 07:22 UTC to 2025-10-20 09:38 UTC. Convex attributed broken databases to an AWS outage in us-east-1; AWS mitigated the issue before resolution.

MMonday.comInvestigating connectivity issues across accounts and devices due to an AWS outageEvent

Monday.com reported a critical outage causing connectivity issues across accounts and devices, primarily affecting US customers and disrupting automations and integrations, attributed to AWS. The incident started at 2025-10-20 07:12 UTC and was resolved at 2025-10-20 21:18 UTC, lasting 14 h 6 min; customers were advised to refresh their browsers after service returned.

FFireboltAWS Service Issues in US-East-1Event

Firebolt reported a major outage in US-EAST-1 from 2025-10-20 07:11 UTC to 2025-10-21 11:14 UTC (28 h 2 min), linked to a broader AWS outage. Customers may have experienced latency, query suspensions, ingestion failures and slower engine startups due to EC2 launch throttling. Firebolt marked the incident resolved and said the underlying AWS issue was fully resolved.

SSalesforceService Disruption: B2 CCore, Omnichannel Inventory, SLASService US-East-1Event

AAmazon Web ServicesIncreased Error Rates and Latencies (us-east-1)Event

AircallCalls and Messages failing to connectEvent

Aircall’s major degradation disrupted calls, messaging, Agent Status and Call Controls from 2025-10-20 07:07 UTC to 2025-10-21 06:46 UTC (23 h 39 min). Aircall cited provider 500 errors and an AWS-related messaging-provider disruption. Service was restored and monitoring confirmed stability; users with lingering issues were advised to reload the app.

UpstashLogin Issues on Upstash ConsoleEvent

Upstash reported critical login and availability issues affecting only Upstash Console, starting 2025-10-20 07:00 UTC; products remained operational. The incident was resolved with a computed duration of 0 min, although the update reports issues between 07:00 UTC and 09:23 UTC as a side effect of an underlying cloud-provider incident.

SSalesforceAgentforce Service Disruption: Agentforce

SSalesforceMule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric

SSalesforceMule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager

SSalesforceMule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1Event

SSalesforceService Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more

SSalesforceMule Soft Service Disruption: APIDesigner, APIMocking Service, Anypoint MQ-Admin-us-east-1 +26 moreEvent

SSalesforceTableau Service Disruption: Analytics Cloud

SSalesforceHeroku Retroactive Service Disruption: CLI, Dashboard, Platform API +1 more

SSalesforceDatorama Service Disruption: Platform

SSalesforceMarketing Cloud Account Engagement Disruption: Application, Login Service

SSalesforceMarketing Cloud Personalization Service Disruption: Data Processing Features, File Transfer Services, Mobile SDKServices +1 more

SSalesforceService Disruption: Core Service

WarpWarp unavailability issues

GrammarlyIssues with text checking in the Grammarly Editor

Grammarly reported a critical incident preventing text checking for some Grammarly Editor users from 2025-10-17 14:28 UTC to 2025-10-17 15:02 UTC, lasting 34 min. A fix was implemented at 14:54 UTC, and the incident was resolved.

LLlamaIndexService Outage

RetoolIncreased 500 Error Rates Preventing Some Apps from Loading

Retool reported a major incident involving elevated 500 errors on a back-end endpoint that prevented some apps from loading. The incident lists a start of 2025-10-16 20:23 UTC and resolution at 2025-10-16 18:45 UTC; duration is unknown, and the resolution timestamp precedes the listed start.