Changes / Salesforce / Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric
Salesforce: Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: degradation (model (Jev), 61%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 06:50 UTC
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After: 2025-10-20 23:13 UTC
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After: 2 instances, Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric
Before: not present
After: This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226
Before: not present
After: We have completed our investigation and determined that the Anypoint Security - US, Communities and Engagements - US, DatagraphV2 - US, Dataloader - US, Documentation - US, Help Center - US, Runtime Plane - US instances and services remained healthy and did not experience impact during the times outlined. We apologise for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
Before: not present
After: On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including MuleSoft, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. MuleSoft customers in the US-East-1 region experienced degraded performance in runtime and control plane services. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance.
MuleSoft services on the Anypoint MQ—US, Object Storev2 - US, and DesignCenter - US instances were fully restored at 10:00 UTC, and Anypoint Management Center - US and Anypoint Partner Manager V2 - US instances were restored at 12:33 UTC. The restored instance will be removed from this post.
We apologize for how you and your business may have been affected by this incident.
Before: not present
After: Earlier today, an infrastructure provider incident impacted parts of the Anypoint Platform and CloudHub services, causing timeouts and latency issues for some customers. We are pleased to inform you that all MuleSoft services have now been fully restored and are operating normally.
If you require any further assistance, please do not hesitate to open a Support case or reach out to your Customer Success Manager (CSM).
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric (this change) | Major incident |
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